Privacy Policy
How we collect, use, and protect your personal information.
Last updated: January 2024
Introduction
moss-marmot ("we," "our," or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our document archiving services.
Information We Collect
We may collect information about you in various ways, including:
- Personal Data: Name, email address, business address, and other contact information you provide when requesting our services or contacting us.
- Business Information: Company name, industry sector, and details about your document management needs.
- Technical Data: IP address, browser type, operating system, and browsing patterns when you visit our website.
- Document Data: Information contained within documents you submit for digitization, which we process solely for the purpose of providing our services.
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our document archiving services
- To communicate with you regarding service inquiries and support
- To improve our website and services based on usage patterns
- To comply with legal obligations and protect our rights
- To send periodic communications about our services (with your consent)
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- 256-bit encryption for data transmission and storage
- Access controls limiting data access to authorized personnel
- Regular security assessments and audits
- Staff training on data protection practices
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Document data processed through our services is retained according to the terms specified in your service agreement.
Your Rights Under PIPEDA
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have rights regarding your personal information, including:
- The right to access your personal information held by us
- The right to request correction of inaccurate information
- The right to withdraw consent for certain processing activities
- The right to file a complaint with the Privacy Commissioner of Canada
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties except as necessary to provide our services or as required by law. Service providers who assist in our operations are bound by confidentiality agreements and are only permitted to use your information for specified purposes.
International Transfers
Your information is stored and processed within Canada. We do not transfer personal data outside of Canada without appropriate safeguards in place.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: [email protected]
Address: 1847 West Georgia Street, Suite 420, Vancouver, BC V6G 2T3, Canada